MAKE APPOINTMENTS
- EMAIL: Call@EndoMDs.com
- PATIENT PORTAL: sign up by emailing us or calling us.
- PHONE: 734-682-5243 or 419-724-0004
BE PREPARED BEFORE YOUR APPOINTMENT
- Ensure we have your TEST RESULTS
- Bring your BLOOD SUGAR LOGS if diabetic
- NOTIFY us of any CHANGES in your contact or insurance information
CANCELLATIONS/RESCHEDULING
- NOTIFY our office AS SOON AS POSSIBLE if you need to cancel/reschedule.
- 5 Missed/Canceled/Rescheduled appointments OVER 1 YEAR are grounds for Discharge from our practice.
- 3 Missed/Canceled appointments IN A ROW are grounds for Discharge from our practice.
AFTER-HOURS CONTACT
If you have an emergency, please dial 911, or go to the nearest ER or urgent care center.
Otherwise, you may contact us via:
• EMAIL (Call@EndoMDs.com)
• VOICE MAIL at 734-682-5243 or 419-724-0004.
• PATIENT PORTAL
Expect a response within TWO BUSINESS DAYS
GET REFILLS
- You can ask for Refills on Prescriptions via:
- EMAIL (Call@EndoMDs.com)
- PATIENT PORTAL
- CALL PHARMACY, and let them contact our office
- Allow 3 BUSINESS DAYS for all refills.
- You may need to SCHEDULE an appointment before refill is authorized if you are due to return
TEST RESULTS
- We generally order tests to be done shortly before the next visit, to be discussed during that next visit.
- Except in extraordinary situations, test results are generally NOT DISCUSSED OVER THE PHONE to avoid miscommunication.
- During your next follow up visit, we:
give you copies of test results,
discuss them, and
give you our recommendations
- You can also request copies of your test results by email or via Patient portal.
- Allow 3-14 DAYS for test results to reach us.
Reasons for Discharge from Our Practice
- Noncompliance or lack of cooperation with our recommended treatment plan
- Threats of violence toward providers, staff, or other patients
- Inappropriate sexual advances toward providers, staff, or other patients
- Disruptive or uncivil behavior toward providers, staff, or other patients
- Providing false or misleading medical history
- Demands for: inappropriate treatments or medications, advice or treatment outside our area of expertise, advice or treatment at a location other than our practice locations
- Repeated failure to keep appointments, or failure to reply to our messages, or failure to pay bills